Responsible Gaming
Gaming Should Be Fun, Not a Financial Strategy
At Bathurst Child and Family Network, we believe that casino gaming should be enjoyed as entertainment only. Neosurf Casino games are games of chance, and the house always has a mathematical advantage. Never gamble with money you cannot afford to lose, and never view gaming as a way to earn income or solve financial problems.
Age Verification
Gaming at Neosurf Casino is restricted to individuals aged 18 years and over in Australia, or the legal gambling age in your jurisdiction, whichever is greater. If you are under the legal age, you must not access or use casino services. Parents and guardians should monitor their children's online activities and use parental controls where available.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses: Gambling more to recover money you've lost
- Hiding gambling activity: Keeping your gaming secret from family or friends
- Spending more than planned: Regularly exceeding your gaming budget
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Borrowing to gamble: Using credit or loans to fund gaming activities
- Mood changes: Becoming irritable or anxious when unable to gamble
- Loss of interest: Reduced interest in hobbies and social activities
- Lying about gambling: Deceiving others about the time or money spent gaming
- Failed attempts to stop: Inability to reduce or quit despite wanting to
- Using gambling to cope: Gaming to escape stress, anxiety, or depression
If you recognize these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Limit-Setting Features
Neosurf Casino provides tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a session or period
- Spending Limits: Cap the total amount you can spend on gaming activities
- Reality Checks: Receive reminders during your gaming session about the time and money spent
- Session Time Limits: Set automatic session timeouts to prevent extended play
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period
Use these tools proactively. Setting limits is a sign of responsible gaming, not weakness.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Contact these trusted organizations:
Australia
- Gambling Help Online — Free, confidential online counseling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (toll-free) - Gambler's Help — Specialized counseling for problem gambling in Victoria
Phone: 1800 858 858
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom) — National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
All support services are confidential, non-judgmental, and free to access.
Take Action Today
If gaming is affecting your life, your finances, or your relationships, please reach out for help right now. There is no shame in seeking support. Problem gambling is treatable, and recovery is possible with the right assistance.
Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au today.
Your wellbeing matters. Play responsibly.